Feedback for The Man

I’m a big believer in feedback. Customer service centers know me well. I got a traffic light changed in Manhattan thanks to a thoughtful email about rush hour traffic flow to the Department of Transportation. Feedback can yield amazing things, including sweet coupons and thank you letters from the lower Manhattan borough commissioner (now framed, naturally.)

The key is 360 – bottom up opinions are just as valuable as top down. The Man should keep this in mind when soliciting for reviews – what I wouldn’t give to provide my thoughts on the management styles of my higher ups over the years.